When can I open dispute?
Generally the option to open a dispute will become available on the 11th day after we sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt.
Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out).
If you still wish to apply for a refund, please fill out this forum and we will contact you and we will provide you with more details as soon as possible.